At Orly DIY, we want you to be satisfied with your purchase. This policy explains how returns and refunds are handled for orders placed on our website.
Returns
We accept returns only if the product you received is defective, damaged, or not as described. To request a return, please contact us within 7 days of receiving your order with your order details and a description of the issue. Products must be unused, in their original packaging, and in the same condition as received.
Refunds
Refunds are processed once we receive and inspect the returned item. If approved, your refund will be issued through cash on delivery adjustments or store credit, depending on the situation. Please note that cash refunds are not issued through any online payment methods since our store operates only with cash on delivery.
Non-Returnable Items
Certain items such as personalized or custom-made products cannot be returned or refunded unless they are defective or damaged upon arrival.
Exchanges
If you receive a defective or damaged product, you may request an exchange instead of a refund. Availability of replacement items will depend on our stock.
Contact Us
To initiate a return or refund request, please contact us at [email protected].